Ultimate Athlete Shop

FREE Shipping On Orders $199+

30 DAYS Refund Request Policy
SUPPORT 24/7/365, Including Holidays

Shipping & Delivery

Policy

LAST UPDATED JULY 22, 2022

This Shipping & Delivery Policy is part of our Terms of Service (“Terms”) and should be therefore read alongside our main Terms: https://shop.ultimateathlete.tv/terms-of-service/.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

1. WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Shipping Fees

USA & CANADA

We offer shipping at the following live carrier rates:

Domestic

  • Flat Rate (Standard)
    3-4 business days after fulfillment
  • Standard rate with CO2 offsetting
    3-4 business days after fulfillment
  • Express
    1-3 business days after fulfillment
  • Overnight
    1 business day after fulfillment

International

  • Flat Rate (Standard)
    5-20 business days after fulfillment
  • Standard rate with CO2 offsetting
    5-20 business days after fulfillment
  • Standard DDP
    3-5 business days after fulfillment (Canada only)
  • Express
    1-3 business days after fulfillment

EUROPE

International

  • Flat Rate (Standard)
    5-20 business days after fulfillment
  • Standard rate with CO2 offsetting
    5-20 business days after fulfillment
  • Express
    1-3 business days after fulfillment

Delivery

WHEN WILL I GET MY ORDER?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out.

The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days

All times and dates given for delivery of the products are given in good faith but are estimates only.

[Covid-19] WHEN WILL I GET MY ORDER?

Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal.

We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

Standard Shipping

We’ll ship out all orders with our fixed-rate Standard shipping, which are calculated by carriers in real time.

We calculate live rates in real-time based on the size and weight of the shipment. These rates are determined by the order fulfillment location, shipping destination, shipping method, and carrier pricing. View estimated delivery times on Ultimate Athlete Shop cart pages based on your location and during order checkout.

Express shipments to Europe require a contact phone number. Make sure you add your phone number when you checkout on our store. Keep in mind that all carriers require phone numbers for Express delivery.

If you choose Express shipping, be sure to enter your phone number in advance to avoid shipment holds. We choose the most suitable carrier for your shipment, considering the selected shipping method and destination.

You’ll know which carrier service delivers your shipment in the order confirmation email. At checkout, you will only see the available shipping options for your particular area. For example, if Express shipping is unavailable for a specific destination, you will only see the Standard rate.

2. DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free shipping is not valid on international orders.

For information about customs process:

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control.

If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

3. ARE THERE OTHER SHIPPING RESTRICTIONS?

We don’t ship to some countries because of legal restrictions or shipping carrier limitations.

The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:

  • Crimea
  • Luhansk
  • Donetsk regions in Ukraine
  • Russia
  • Belarus
  • Ecuador
  • Cuba
  • Iran
  • Syria
  • North Korea

4. WHAT HAPPENS IF MY ORDER IS DELAYED?

What’s the estimated delivery time, and how is it calculated?

Ultimate Athlete Shop’s estimated delivery time (EDT) is our delivery time prediction.

We follow a simple equation to calculate EDT: estimated fulfillment + estimated shipping = estimated delivery time

Our average order fulfillment takes 2–5 business days for all production techniques. We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time.

Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or region. But the estimated delivery time is just an estimate, not a guarantee.

Here are some of the reasons why an order might arrive past its EDT:

  • Products being out of stock
  • Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions
  • Nonetheless, we work hard to meet our delivery estimates with each order

If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us via email (info@ultimateathlete.tv), and we’ll take a look.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://shop.ultimateathlete.tv/refund_returns/.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

  • Email: team@ultimateathlete.tv
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