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30 DAYS Refund Request Policy
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Refund & Returns

Policy
Refunds-returns

Refunds & Replacements

All claims for misprinted, damaged, or defective items must be turned in within 30 days after you’ve received your product(s). For parcels misplaced in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims considered an error on our part is covered at our expense.

If you detect any problem with the items or anything in the order that appears to be out of place, reach our customer support team (team@ultimateathlete.tv) and send a photo along with a brief & concise explanation of the issue. We will review the matter and inform you of the approval or rejection of a replacement/refund. If your claim gets authorized, and you need a replacement, we will have a new order dispatched to you within 3 business days. In case you request a refund, a credit will be automatically applied to your credit card or initial form of payment within a few workdays.

Contact Us BEFORE Returning Any Products

Please do not return any products before filing a claim with us.

Buyer’s Remorse

Except for Customers living in Brazil, we do not reimburse orders for buyer’s remorse.

Customers living in Brazil and regretting a purchase must reach our Customer Service and express their intention to return the product within 7 consecutive days after acquiring it, providing a photo of the product. The withdrawal appeal will undergo an evaluation to confirm whether the item was used or destroyed, even if partial. In these circumstances, reimbursement will not be possible.

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Replacement/Refund Exemptions

Ultimate Athlete Shop will not grant a refund, credit your account, or replace a produced product in case of:

Wrong Address

If you supply an address that is deemed unsatisfactory by the courier, the shipment will be returned to our facility. You will be responsible for reshipment fees once we have verified an updated address with you (if and as applicable).

LATE OR MISSING REFUNDS

If you haven’t obtained a reimbursement yet, first check your bank account again. Then get in touch with your credit card company, it may take some time before your reimbursement is officially posted. Next, reach out to your bank. There is usually a processing period prior to a refund being posted. If you’ve done all of this and you still have not received your reimbursement yet, please reach our customer support team for help.

This Policy shall be governed and interpreted in agreement with the English language, regardless of any translations made for any purpose whatsoever.

Unclaimed

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment once we have confirmed an updated address with you (if and as applicable).

You hereby agree that any returned orders due to an incorrect shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity by our facilities (without us issuing a refund).

Ultimate Athlete Shop does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned purchases with face masks will not be available for reshipping and will be disposed of.

Notification For EU Consumers

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

Therefore Ultimate Athlete Shop reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

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Shipping Destinations

Our facilities ship globally, but there are some countries we can’t deliver to due to legal or shipping carrier restrictions.

Customs Fees

Depending on your order’s destination and fulfillment zone, our customers may have to pay customs fees. The fees differ depending on the order value, country limits, and other elements.

Who pays the customs duties & taxes?

International shipments outside of the United States might incur customs fees depending on the destination country. The fee might differ depending on your order value, country limits, and other elements based on the item itself. Customers are liable for these fees. Any fees are paid to the applicable customs agency by the customer.

Need help?

Contact support (team@ultimateathlete.tv) for questions related to refunds and returns.

FAQ

Where are returns sent if accepted?

DISCLAIMER: The below addresses should be used only for product returns.

The return address for your location is based on where your package was fulfilled:

  • Any packages shipped out from our US and Mexico fulfillment facilities are returned to our facility located in Charlotte: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
  • Any packages shipped out from our facility in Canada must be returned to Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
  • Any packages shipped out from our facilities in Latvia are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
  • Any packages shipped out from our Spanish hub are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
  • Any packages shipped out from our facility in the UK are automatically returned to Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ.
  • Any packages fulfilled by our partner facility locations in Australia are returned to 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (orders which are not apparel, excluding phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
  • Any packages fulfilled by our partner facility locations in Japan are returned to Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders).
  • Any packages fulfilled by our partner facility location in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias – RJ, Brasil.
What happens when an order gets lost in the mail?

What happens when an order gets lost in the mail?

For parcels lost in transit, you must submit your claim no later than 30 days after the estimated delivery date. But no worries! We’ll cover the expenses of shipping a replacement order for you.

We may ask for your help, like confirming that your shipping address was correct. It would also be good to double-check with the shipping carrier to locate the lost order.

Keep in mind, if tracking information states an order was delivered, but you think you haven’t received it, we won’t take responsibility and reship that order. If this is the case, all replacements will be at your expense.

My order indicates it's being returned to sender, what happens now?

There are some reasons why orders are returned to us (the sender), but usually, it’s because of an undeliverable address. Other examples include the parcel being unclaimed at customs or rejected/returned by you, the customer.

We will receive a notification once the order arrives back at our facility. We will contact you to determine how you would like to move forward and if you desire to have the item reshipped. New shipping fees will be applied for orders that have been unclaimed at customs, returned by you, or had a wrong address originally provided.

What if my item is damaged during shipping?

If something arrives damaged, send a photo of the damaged goods to team@ultimateathlete.tv, then we’ll gladly send a replacement at no cost to you.

How are returns managed differently when comparing quality concerns or customers changing their minds?

Any returns or issues that arise because of a mistake on our part will be handled at our expense.

We don’t exchange or return an item without any defect or due to the wrong size being ordered. Please make certain your order is accurate and correct before making a purchase. Otherwise, any replacements will be handled at your expense by placing a new order.

If the product is returned to our facility, someone from our team will get in touch with you concerning the return. We will ship the return back to you; however, you will be liable for the shipping charge a second time. Any unclaimed returns will get donated to charity after 30 days.

How long do I have to turn in a claim for a return/exchange?

Any claims made for misprinted/damaged/defective products must be turned in within 30 days after the item is obtained. For parcels lost in transit, all claims must be turned in no more than 30 days after the estimated delivery date.

What if my address was wrong?

If your address was incorrect, then you are held accountable. Usually, the package is sent back to our return address, then we’ll contact you for an updated address.

If the package was not returned to us, then you would have to make a new order to replace the original.

What will happen if a parcel wasn't delivered to me, but the tracking declares that it was?

If the package was marked as delivered by the carrier, but you, the customer reported you have not received it, Ultimate Athlete Shop won’t cover the cost of reshipping or refunding the order.

There may be circumstances where the delivery was made, but the parcel was left in an unanticipated location at the customer’s address. Customers should get in touch with the carrier and ask if any further details were left by the delivery person. For example: “Left beneath the table on the back patio.”

If you’re not able to find the parcel, you will have to make a new manual order to have it reshipped. We’re not yet able to help with filing claims with shipping carriers but expect to do so in the future!

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